Service: Back Office Features
Full Inventory Management
Every business has inventory, including service companies. For service companies the level of inventory, SKU selections and price levels make a huge difference to daily profit margins. EXEControl gives the service center and headquarters the tools necessary to make intelligent decisions regarding inventory strategy including inventory levels, replenishment points, etc.
EXEControl doesn’t stop at the completion of a service ticket but completes the process by producing full accounting financials. Complete accounts payable and cash disbursements also are integrated within EXEControl.
Customer Relationship Management (CRM)
Every aspect within EXEControl has been designed to maintain loyal customers. Customer relationship starts with the initial contact (usually a quote for service) and continues through the entire process. Warranty expiration, product end of life and any other long-term event may be flagged for follow-up activity, preserving your repeat business opportunities.
Time Reporting and Payroll
EXEControl supports payroll tax and state requirements for all 50 states. Electronic time clock allows for hourly employees to get paid without the need for time consuming totaling of time clock records. EXEControl also supports the payment of commissions via the payroll system.
EXEControl supports centralized corporate headquarter purchasing for all service centers. Cross-store visibility and inventory transfer rules assist in the ability to reduce inventory levels and maximize purchasing power.
Electronic Communications with Trading Partners
EXEControl supports electronic communications with vendors and customers. EDI (Electronic Data Interchange) and XML are two of the more popular protocols used in business. Purchase orders, advance shipping notices, vendor invoicing, disbursements, quotes and billing records can all be transmitted electronically.
Document Storage and Retrieval
Document storage and retrieval can be used for many purposes in a service environment. These include:
- Scan and association of signed contracts
- Service tickets including technician hand written notes
- Vendor order packing receipt paper work
- Vendor invoices
- General correspondences
EXEControl offers barcode association technology to automatically link scanned documents with their associated computerized business records.
EXEControl can produce an unlimited series of sales analysis reports. The reports can be broken down by product line, SKU, salesperson, promotion codes, dollars, units, store, employee, hours and much more. If customer loyalty programs exist and customers (or at least some) are identified as part of the counter transaction, customer purchase patterns may also be analyzed.
We have been with EXEControl since 1979. We started out using the system to do our payroll, now we are using it for just about everything, including payroll, job costing, general ledger, accounts payable, cash receipts and sales, billing, orders.