Alarm Monitoring Service
EXEControl for the Alarm Monitoring Industry
EXEControl has a number of features and capabilities that make it well–suited for use in the alarm monitoring industry. Below is a list of some of the more significant features.
EXEControl supports recurring billing of various services to customers on any billing interval, including weekly, monthly, quarterly, semi-annual, and annual cycles. A given customer may be billed for different services on different cycles if necessary. Analysis tools to monitor patterns and discrepancies are available from within the EXEControl program suite.
Deferred Revenue Recognition
EXEControl provides the option of automatically apportioning recurring revenue within the financial statements based upon the period in which the revenue is earned rather than the period billed. The un-posted portion is accumulated in a liability account. A report is provided to reconcile the general ledger to the accounts receivable sub-ledger.
Most alarm monitoring services providers service dealers as well as to their own customers. EXEControl maintains individual billing records for each end-user but consolidates them into a single batch invoice to the dealer, which includes an attached subscriber list. The accounts receivable aging report may be sorted by dealer to aid in the collection process.
Rate change audit tracking
EXEControl tracks changes in individual customer billing plans, supporting full reconciliation of changes in aggregate monthly rate.
Revenue and Billing Projections
EXEControl provides twelve month summary revenue and billing projections based on individual customer billing schedules. Projections may be summarized by customer type or billing code. A discrepancy report is also provided which highlights differences between actual billing and customer billing schedules.
Cost Tracking on Installation Jobs
EXEControl provides a facility for recording installation job pricing and cost estimates, then collects all costs related to each installation job, including equipment, parts, labor, subcontractors, and miscellaneous expenses. EXEControl provides summary and detail installation job cost and status reports. Installation jobs are integrated into the service scheduling utility to allow technicians to perform both functions.
Service Call Tracking
EXEControl furnishes a service call tracking and scheduling center, which allows for rapid entry, intelligent scheduling, easy completion, and automatic billing of service calls, according to customer equipment lists and service contract terms. Recurring service tickets are generated automatically to fulfill maintenance contracts.
EXEControl produces peel-off bar-code labels for parts and equipment inventories. Technicians can simply peel the label from parts used and stick it on the service ticket for rapid recording of parts used for inventory and billing purposes back at the office.
EXEControl calculates and reports commissions due to salespeople based upon actual customer payments.
Rate at Risk Reporting
EXEControl highlights any monthly rate that is in jeopardy due to customer late or non-payment, allowing for educated adjustments to billing projections as well as preemptive collection activities.
Automatic First Billing
When a new monitoring or service contract is set up, EXEControl will generate the first bill immediately, including a prorated calculation to bring new contracts to the first of the month, regardless of the actual on-line date. This aids in getting bills out quickly and gives the user a chance to review the actual billing immediately to ensure that all information was recorded correctly on the service contract.
Automatic Write-Offs for Cancelled Customers
When a customer cancels service, EXEControl provides the ability to automatically write-off all outstanding invoices in a single step.
Automatic Credit Card Processing
EXEControl accepts credit card payments for any invoice, performing all required electronic communications with the credit card company. Individual customers may also be set up to have their credit card automatically charged for recurring invoices.
Customer Directed Invoice Delivery
Customers may select the delivery method to receive invoices, notices and forms. The delivery methods may be differ from one document to another. Common delivery methods used include SMS text messaging, email, EDI, postal service, and faxing.
Processing Center Keeps Customers in Touch
EXEControl’s customer communications center sends past due notices, contract renewal notices, service reminders, announcements, etc. It also manages global rate adjustments.
Other Generalized Features
EXEControl has many other generalized features that are quite useful to the alarm monitoring industry. These include CRM (Customer Relationship Management), document storage and retrieval, inventory control, payroll, and fixed assets to name a few.
You not just buying a product, you are buying a company and the people behind it and the on-going relationship you’re going to have with that company.P. Rogers