Service

EXEControl Global Solutions is dedicated to the success of service companies. EXEControl Service software has a number of features and capabilities that give our customers a competitive edge. Below is a list of some of these features:

Service Center

EXEControl supports the tasks of the service center with a complete call center, dispatch center and technician reporting. Features found in the service center include:

• Service Call Tracking
• Service Scheduling/Dispatching
• Service Billing
• Bar-Coded Inventory
• Warranty Tracking
• Routine Service/Maintenance Jobs

Contract Agreements

EXEControl provides the tools necessary to manage service, support, warranty and other types of contracts. Additional service tools include:

• Recurring Billing
• Deferred Revenue Recognition
• Dealer Invoicing
• Automatic First Billing
• Automatic Write-Offs for Cancelled Customers
• Automatic Credit Card Processing

Customer Service

EXEControl provides many tools to ensure customer satisfaction throughout the entire process. Besides our complete CRM toolset, discussed elsewhere, EXEControl provides tools such as the following to maintain customer service levels:

• Invoicing Center Faxes, Emails or Prints Bills
• Processing Center Keeps Customers in Touch

Executive Control

As one might assume, EXEControl provides many reporting and analysis tools to corporate executives. Some of these tools made available specifically for service companies include:

• Rate Change Audit Tracking
• Revenue and Billing Projections
• Cost Tracking on All Jobs
• Commission Tracking
• Rate at Risk Reporting

Back Office Features

EXEControl Service maintains a complete suite of ‘back office’ modules which include features such as:

• Full Inventory Management
• Complete Accounting
• Customer Relationship Management (CRM)
• Time Reporting and Payroll
• Consolidated Purchasing
• Electronic Communications with Trading Partners
• Document Storage and Retrieval
• Sales Analysis

Closing

One research study suggested that the number one reason why people stop doing business with a particular company is that they feel their business is no longer important to that company. In service the challenge is to build the commitment level with your customers while controlling the time spent on non-billable work. EXEControl can help. With EXEControl you can improve customer retention while increasing your level of new customer contracts.